The biggest benefit is having a one-stop shop for all of our computer needs. Class is familiar with many of the fire-department specific programs that we use and has a great relationship with our dispatch agency. They service many area fire departments and often offer suggestions to make things more efficient.
Other firms that we have used in the past were focused more on the business world and were sometimes unfamiliar with some of the intricacies of the fire service.
Class is emerging to be a leader in the area of fire-service based computer support. Their customer service hotline is outstanding and many of our issues are resolved immediately over the phone. It is nice to be able to talk to a real person and get the answers you need quickly and effectively. They are always there when you need them.
Fire Chief Jeffrey Janus
Bloomingdale Fire Prevention District